Back to Director & Supervisor
- Establish a forum for communication.
- Provide privacy during the discussion.
- Take a moment to collect your thoughts, then speak in a calm, professional manner.
- Approach the employee with . . .
“I need to talk with you about . . .”
Describe the problem in specific terms.
“This matter is important because . . .”
Be concise. Introduce the important points in clear detail.
“Therefore, we need to resolve it.”
- Give the employee an opportunity to respond to the issue presented.
- Ask the employee for thoughts on how to resolve the problem.
If a positive response if offered, provide support and implement the plan.
If the response is not acceptable, explain why, then offer your own plan.
- Reach an agreement on a course of action.
- Put the agreement in writing.
- Inform the employee of the consequences if the behavior does not improve.
- Don't be all negative. Talk about the individual’s good points as well.
Provide reassurance that the employee is a valued member of the team.
- Establish "touch base" points to review progress and revise the plan, if necessary.
- Bring closure to the matter.