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Positive self-esteem and high morale contribute significantly to increased productivity and commitment to quality and service among employees. Here are some approaches to enhance supervisory skills and promote such responses in the workplace.
Develop and Instill Confidence
Confidence is a key ingredient of your management style. The true test of an effective manager is the way he or she acts under pressure. The ideal is to remain calm and confident at all times. Self-assured behavior is contagious and will encourage your staff to respond with confidence as well. Displays of self-assuredness on the part of a dynamic leader will also promote necessary risk taking and creativity among staff supervised.
Occasionally, you will find it necessary to assume the role of arbiter. In personality conflict, it’s best to guide those involved in a manner that permits them to resolve their own difficulties. Never play one employee against another. Instead, convey a clear message that you expect differences to be resolved in a just manner, and that you will only become involved to the degree that the conflict interferes with meeting established performance standards.
When disciplinary action is required, always base such action on the employee’s failure to meet performance standards. Base your decisions on the facts presented and pertinent to the situation. The cardinal rule of disciplinary action - never, under any condition, discipline collectively for the shortcomings of an individual or group of identified offenders.
Employees establish loyalty based on the concepts of fairness and approachability. Employees who believe they must approach supervisory staff in a tentative and guarded manner do not establish a bond of trust. Managers who are available to listen to the concerns of workers and then respond with thoughtfulness and consideration do much to promote morale and harmony among subordinates. The willingness to listen and respond with sensitivity, coupled with the manager’s willingness to publicly recognize positive achievement, are the hallmarks of effective leadership.